You have a 30-day return guarantee for products ordered online on TirShop.ro. To return products, it is enough to fill in the Form for returning products. If you use this option, we will send you confirmation of receipt of the withdrawal request without delay, on a durable medium, for example by e-mail.
The products sold on TirShop.ro benefit from the legal guarantee of conformity.
Information for consumers:
You have the right to withdraw from this contract, without specifying the reasons, within 30 calendar days. The withdrawal period expires after 30 days starting:
- from the day of the conclusion of the contract (in the case of a service contract or a contract for the supply of water, natural gas, electricity, when they do not provide for the sale in a limited volume or set quantity, of thermal energy or contents digital that are not delivered on a material support) or
- from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the products (in the case of a sales contract) or
- from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the last product (in the case of a contract regarding multiple goods ordered by the consumer through a single order and delivered separately) or
- from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the last lot or
of the last part (in the case of a contract regarding the delivery of a product consisting of several lots or parts) or
- from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the first product (in the case of a contract for the periodic delivery of products for a specified period of time)
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract, using an unequivocal statement, for example, a letter sent by post, fax or e-mail.
For this purpose, you can use the attached withdrawal model; however, its use is not mandatory. You can also complete and submit electronically from our website https://www.tirshop.ro/form/2/formular-pentru-returnare-produse.html the standard withdrawal form or any other unequivocal statement.
In order to comply with the withdrawal deadline, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
If you withdraw, we will refund any amount we have received from you, including delivery costs, except for additional costs caused by the fact that you have chosen a delivery method other than the cheapest standard delivery method offered by us, without unjustified delays and, in any case, no later than 14 calendar days from the date on which we are informed about your decision to withdraw from this contract. We will make this refund using the same payment method as the one used for the initial transaction, unless you have expressly agreed to another method of reimbursement; in any case, you will not be charged commissions as a result of such a refund.
We can postpone the refund until the date when we receive the products back or until the time when you have provided us with proof that you have sent back the products, the closest date being valid.
Sample withdrawal form
Dear consumers, this form is sent back completed only if
you want to withdraw from the contract.
– To [here enter the name, postal address and, if
if applicable, telephone number, fax number and address
– I hereby inform you / we inform you (*) regarding
my / our withdrawal (*) from the contract regarding the sale
the following products (*)
– Ordered on date (*) / received on date (*)
– Name of the consumer(s)
– Address of the consumer (consumers)
- Signature of the consumer (consumers) (only in case
in which this form is notified on paper)
– The date
(*) To eliminate the unnecessary mention, as the case may be.