Address & Phone Number
Privacy Policy regarding the processing of personal data
We consider ensuring the right to the protection of personal data as a fundamental commitment of TirShop, therefore we will dedicate all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 ("General Data Protection Regulation" or " GDPR ”) , as well as with any other legislation applicable on the territory of Romania. As one of the key principles of this legal framework is transparency, we have prepared this document to inform you of how we collect, use, transfer and protect your personal data when you interact with us in connection with your products and services. including through our website or mobile applications.
We reserve the right to periodically update and modify this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In the event of any such changes, we will display the amended version of the Privacy Policy on our website, for which reason please check periodically.
Who we are and how you can contact us
TirShop is the trade name of the online store PRO TECH SHOP SRL, a legal entity of Romanian nationality, having its registered office in Bucharest, Bdul Iuliu Maniu, No. 447-451, Sector 6, with order number in the Trade Register J40 / 7797/2014 , unique tax registration code RO33333664 (hereinafter “ TirShop ” or “ new ”). For the purposes of data protection law, we are the operator when we process your personal data.
As we are always open to hearing your views, as well as providing you with any additional information you may need regarding the processing of your data, we encourage you to contact the TirShop Data Protection Officer at tirshopoffice@gmail.com or by post or courier at Iuliu Maniu Blvd. No. 447-451, Sector 6, Bucharest.
What categories of personal data do we process
We generally collect your personal data directly from you, so you have control over the type of information you provide to us. By way of example, we receive information from you as follows:
When you create a TirShop account, you send us: your email address, first and last name;
You can add additional information to your personal page ( My Account ) on the TirShop platform, such as: photo, gender, nickname, mobile phone number, landline number, date of birth, level of education, delivery addresses, alternate email address -mail, bank card details, etc .;
When you place an order, you provide us with information such as: desired product, first and last name, delivery address, billing details, payment method, phone number, bank card details, etc.
We also offer you the opportunity to register on the TirShop platform through your Facebook or Google account. If you opt for one of these options, you will be directed to a page managed by Facebook Inc / Google LLC, where they will inform you about the transfer of your data to TirShop. You can view the privacy policies of Facebook and Google, respectively, using the following links:
https://www.facebook.com/about/privacy
https://policies.google.com/privacy
We may also collect and further process certain information about your behavior while visiting our website or using your smartphone to personalize your online experience and provide you with offers tailored to your profile. we invite you to find out more details in this regard by consulting the section on the purposes of processing below.
On our website and in the smartphone application we can store and collect information in cookies and similar technologies, according to the Cookies Policy.
We do not collect or otherwise process sensitive data included in the General Data Protection Regulation in special categories of personal data. We also do not want to collect or process data from minors under the age of 16.
What are the purposes and grounds of processing
We will use your personal data for the following purposes:
1. To provide TirShop services to your benefit.
This general purpose may include, as appropriate, the following:
a) Creating and managing the account within the TirShop platform;
b) Order processing, including taking over, validating, shipping and invoicing;
c) Solving cancellations or problems of any kind related to an order, goods or services purchased;
d) Returning the products according to the legal provisions;
e) Reimbursement of the value of the products according to the legal provisions;
f) Providing support services, including answering your questions about your orders or TirShop's or partners' goods and services.
The processing of your data for these purposes is in most cases necessary for the conclusion and performance of a contract between TirShop and you. Also, certain processing subject to these purposes is required by applicable law, including tax and accounting law.
2. To improve our services
We always want to offer you the best online shopping experience. To do this, we may collect and use certain information about your Buyer's behavior, we may invite you to complete satisfaction questionnaires subsequent to the completion of an order, or we may conduct, directly or with the help of partners, market research and research.
We base these activities on our legitimate interest in doing business, always taking care that your fundamental rights and freedoms are not affected.
3. For marketing
We want to keep you informed about the best deals for the products / services you are interested in. In this sense, we can send you any type of message (such as: e-mail / SMS / telephone / mobile push / webpush / etc.) Containing general and thematic information, information on products similar or complementary to those that You have purchased them, information about offers or promotions, information about products added to the "My Account / Cart" section or the "Account / Favorites" section, or you have shown interest in purchasing them, as well as other commercial communications such as research market and opinion polls, and we can post personalized recommendations on the website and in the smartphone app. In order to provide you with information of interest to you, we may use certain data about your buyer behavior (e.g. products viewed / added to your wishlist / purchased) to create a profile for you. We always make sure that such processing is carried out in compliance with your rights and freedoms and that the decisions made thereunder have no legal effect on you and do not affect you in a significant way.
In most cases, we base our marketing communications on your prior consent. You may change your mind and withdraw your consent at any time by:
- Changing the settings in the client account in the "My subscriptions" section;
- Accessing the unsubscribe link displayed in the messages you receive from us; or through
- Contact TirShop using the contact details described above.
In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. In any case where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can request us at any time, by the means described above, to stop the processing of your personal data for marketing purposes, and we will process your request.
4. To defend our legitimate interests
There may be situations in which we use or transmit information to protect our rights and business. These may include:
- Measures to protect the website and users of the TirShop platform from cyber attacks:
- Measures to prevent and detect fraudulent attempts, including the transmission of information to the competent public authorities;
- Measures to manage various other risks.
The general basis of these types of processing is our legitimate interest in defending our business, and we understand that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
Also, in certain cases we base the processing on legal provisions such as the obligation to ensure the protection of goods and values provided by the applicable legislation in this matter.
As long as we keep your personal data safe
As a general rule, we will store your personal data while you have an account on the TirShop platform. You may ask us to delete certain information or close your account at any time, and we will respond to such requests, subject to the retention of certain information, including after closing your account, where applicable law or our legitimate interests so require.
To whom we transmit your personal data
Where applicable, we may transmit or provide access to certain personal data of yours to the following categories of recipients:
- companies within the same group of companies as TirShop;
- courier service providers;
- payment / banking service providers;
- marketing / telemarketing service providers;
- market research service providers;
- insurance companies;
- IT service providers;
- other companies with which we can develop joint programs to offer our goods and services on the market.
If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that access to your data by third parties under private law is made in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.
In which countries we transfer your personal data
We currently store and process your personal data in Romania.
However, we may transfer certain of your personal data to entities located in the European Union or outside the Union, including in countries for which the European Commission has not recognized an adequate level of protection of personal data.
We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where applicable, by other guarantees, such as standard contractual clauses issued by the European Commission or certification schemes, such as the Privacy Shield for the protection of personal data. transferred from within the EU to the United States.
You can contact us at any time, using the contact details listed above, to find out more about the countries in which we transfer your data, as well as the guarantees we have put in place regarding such transfers.
How we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures in accordance with industry standards.
The transmission of your personal data is done using state-of-the-art encryption algorithms and stored on secure servers, while ensuring data redundancy.
Despite the measures taken to protect your personal data, we warn you that the transmission of information via the Internet, in general, or through other public networks, is not completely secure, there is a risk that the data may be viewed and used by third parties. unauthorized parties. We cannot be held responsible for such vulnerabilities in systems that are beyond our control.
What rights do you have?
The General Data Protection Regulation gives you a number of rights in relation to your personal data. You may request access to your data, correct any errors in our files and / or object to the processing of your personal data. You may also exercise your right to complain to the competent supervisory authority or to go to court. Where applicable, you may also have the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.
More information on each of these rights can be obtained by consulting the table below.
In order to exercise your rights, you may contact us using the contact details listed above. Please note the following if you wish to exercise these rights:
Identity. We take the confidentiality of all records that contain personal data seriously. For this reason, please send us your requests regarding such registrations using your TirShop account email address. Otherwise, we reserve the right to verify your identity by requesting additional information to confirm your identity.
Fees. We will not charge you a fee to exercise any right in respect of your personal data, unless your request for access to information is unfounded, repetitive or excessive, in which case we will charge a reasonable amount. in such circumstances. We will inform you of any fees charged before we resolve your claim.
Response time. We intend to respond to any valid requests within a maximum of one month, unless this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of two months. We'll let you know if we need more than a month. We may ask if you can tell us exactly what you want to receive or what you are concerned about. This will help us to act faster and shorten the response time to your request.
Third party rights. We must not comply with a request that would adversely affect the rights and freedoms of other data subjects.
Targeted rights | Description |
access | You can ask us:
|
correction | You may ask us to correct or complete your inaccurate or incomplete personal data. We may try to verify the accuracy of the data before correcting it. |
Deleting data | You can ask us to delete your personal data, but only if:
We are under no obligation to comply with your request to delete your personal data if the processing of your personal data is necessary:
There are certain other circumstances in which we are not required to comply with your request to delete data, although these are the two most likely circumstances in which we may deny this request. Please note that before exercising this right, you must download from your TirShop account and save all the documents related to the orders made from TirShop, regardless of whether the invoicing was made to you or to another natural or legal person (such as: invoices, warranty certificates). If you do not do this before exercising your right to delete, you will lose all these documents and TirShop will be unable to provide them to you, as the case may be, because the process of deleting the data, respectively the TirShop account , with all its data and documents, is an irreversible process. |
Restricting data processing | You can ask us to restrict the processing of personal data, but only if:
We may continue to use your personal data following a request for a restriction if:
|
Data portability | You can ask us to provide you with personal data in a structured, commonly used, automatically readable format, or you may request that it be "ported" directly to another data controller, but in any case only if:
|
opposition | You may object at any time, for reasons related to your particular situation, to the processing of your personal data under our legitimate interest, if you believe that your fundamental rights and freedoms prevail over that interest. You may also object to the processing of your data for direct marketing purposes (including profiling) at any time, without giving any reason, in which case we will terminate such processing as soon as possible. |
Automatic decision making | You may request that you not be subject to a decision based solely on automatic processing, but only when that decision:
This right shall not apply if the decision reached following the automatic decision-making:
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Claims | You have the right to file a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the data protection supervisory authority are as follows: National Authority for the Supervision of Personal Data Processing B-dul G-ral. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania Phone: +40.318.059.211 or +40.318.059.212; E-mail: anspdcp@dataprotection.ro Without prejudice to your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we will make every effort to resolve any issue amicably. |
- We remind you that you can contact the TirShop Data Protection Officer at any time by submitting your request in any of the following ways:
- by e-mail to: tirshopoffice@gmail.com or
- by post or courier to the address: Bdul Iuliu Maniu Nr.447-451, Sector6, Bucharest with the mention in the attention of the Head of TirShop with data protection .