Volvo Shock Absorber | 20399048, 311658
OE codes and equivalents► 20399048 | DT2.62277 | SCH311658 | T5394
Delivery from stock in 3/7 days
Volvo Shock Absorber | 20399048, 311658
Estimated Shipping 20EU+VAT for 1-5kg
30 days return guarantee and conditions
You have a 30-day return guarantee for products ordered online on TirShop.ro. To return products, it is enough to fill in the Form for returning products. If you use this option, we will send you confirmation of receipt of the withdrawal request without delay, on a durable medium, for example by e-mail.
The products sold on TirShop.ro benefit from the legal guarantee of conformity.
Information for consumers:
You have the right to withdraw from this contract, without specifying the reasons, within 30 calendar days. The withdrawal period expires after 30 days starting:
- from the day of the conclusion of the contract (in the case of a service contract or a contract for the supply of water, natural gas, electricity, when they do not provide for the sale in a limited volume or set quantity, of thermal energy or contents digital that are not delivered on a material support) or
- from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the products (in the case of a sales contract) or
- from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the last product (in the case of a contract regarding multiple goods ordered by the consumer through a single order and delivered separately) or
- from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the last lot or
of the last part (in the case of a contract regarding the delivery of a product consisting of several lots or parts) or
- from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the first product (in the case of a contract for the periodic delivery of products for a specified period of time)
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract, using an unequivocal statement, for example, a letter sent by post, fax or e-mail.
For this purpose, you can use the attached withdrawal model; however, its use is not mandatory. You can also complete and submit electronically from our website https://www.tirshop.ro/form/2/formular-pentru-returnare-produse.html the standard withdrawal form or any other unequivocal statement.
In order to comply with the withdrawal deadline, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
If you withdraw, we will refund any amount we have received from you, including delivery costs, except for additional costs caused by the fact that you have chosen a delivery method other than the cheapest standard delivery method offered by us, without unjustified delays and, in any case, no later than 14 calendar days from the date on which we are informed about your decision to withdraw from this contract. We will make this refund using the same payment method as the one used for the initial transaction, unless you have expressly agreed to another method of reimbursement; in any case, you will not be charged commissions as a result of such a refund.
We can postpone the refund until the date when we receive the products back or until the time when you have provided us with proof that you have sent back the products, the closest date being valid.
Sample withdrawal form
Dear consumers, this form is sent back completed only if
you want to withdraw from the contract.
– To [here enter the name, postal address and, if
if applicable, telephone number, fax number and address
– I hereby inform you / we inform you (*) regarding
my / our withdrawal (*) from the contract regarding the sale
the following products (*)
– Ordered on date (*) / received on date (*)
– Name of the consumer(s)
– Address of the consumer (consumers)
- Signature of the consumer (consumers) (only in case
in which this form is notified on paper)
– The date
(*) To eliminate the unnecessary mention, as the case may be.
»Do I have to order online or can I also order by phone or WhatsApp?
»What are the steps for ordering online?
Add the products you want to buy to your shopping cart by clicking on the "Add to cart" button.
Your shopping cart is on the right side of the menu bar. Click on the shopping cart button to:
- The next step towards completing the order
· Change the quantity of each product ordered, or delete products from the cart;
· View the price and quantity of the chosen products;
When you want to complete the order, click the "Next Step" button. This step will take you to a window where you will fill in your personal data, delivery address, you will choose how to pay and ship the products. After completing all this information, you will receive an order confirmation email. Once completed, this data will remain recorded in your account and you will not need to enter it again in case of a new order, unless you want to change it (example: another delivery address).
»How do I create an account?
Click on the Create Account button and fill in the fields with your last name, first name, e-mail address and choose a password for the new account. Then press the "Create Account" button again and you will soon receive a confirmation message on the e-mail address you used to register.
If you create an account:
· You can complete orders more easily and quickly, without having to always fill in all your personal data;
· You can track the status of your order, without having to call the customer service department;
· You can rate and comment on your favorite products;
- You can become a premium member
»How do I pay and how is the delivery made?
For the products purchased on www.tirshop.ro you have at your disposal the following payment methods:
· Payment in cash / refund upon delivery of the package, if you choose delivery by express courier or personal pick-up from one of the pick-up points available on the order completion page.
Before sending the order, the shopping cart will calculate and display the estimated value of the shipping costs;
· For orders from abroad, payment can be made only with payment order according to the proforma invoice, only after the total (products + transport) has been confirmed by e-mail by the customer.
»What is the minimum value I can order?
There is no minimum order value, instead our store reserves the right to refuse orders whose information is incomplete.
»How to proceed with the orders?
Orders are taken and processed as soon as possible, no later than one business day from receipt of the order for products in stock, or a longer period of time for products that are not in stock and come to order. The products are processed in the following intervals:
A. Products in stock - one working day;
B. Custom products - between 1 and 21 working days;
These are honored in the order of entry, within the available stock. Although the availability of each product is checked and updated daily, there is still the possibility of ordering a product that is no longer in stock. In this case, when you take the order, you will be contacted by phone or e-mail to confirm the cancellation or partial delivery of the order. In special situations (peak periods, vacations, etc.) there may be delays in order processing and delivery operations. Orders are not processed on weekends and public holidays.
»What about my personal data?
»If the displayed price is different from the actual price?
The prices of the products on our site are expressed in lei, include VAT (19% for products and services) and are valid subject to human input errors. If you ordered a product with the wrong displayed price, you will be contacted by e-mail or telephone to validate the order in the new conditions.
Fast courier delivery
The package will go to the address mentioned in the order and will be handed personally to the recipient by the courier.
Your contact details will be written on the package, necessary in case the courier cannot easily reach the mentioned destination. It is therefore important to communicate to us, in the order form, a telephone number where the courier can contact you in case of need.
Monday - Friday: Orders placed before 16:00 will be delivered the next day (24h)
Monday - Friday: Orders placed after 16:00 will be delivered in 1-2 days (48h)
Throughout the year, the delivery interval mentioned above is in force for the products with delivery from the tirshop.ro stock, except for the periods with a very large volume of orders where the delivery term will be modified.
The products with delivery from the stock of the suppliers we collaborate with are shipped in a longer interval.
The data provided above are indicative, for a concrete information we ask you to always check the shopping cart (after you have selected the way in which you want the package to be sent).
Also, after completing the order, a confirmation message will be sent to the indicated e-mail address .
What are the delivery charges?
The displayed values include VAT. This delivery fee will be added to the value of the order, so that the price paid to the courier to take possession of the package will represent the cost of the order, plus the delivery costs.
Our store also offers the "Same day delivery" service at an additional cost, which involves same day order delivery in Bucharest, for orders registered until 14:00
TirShop.ro constantly strives to maintain the accuracy of the information on the product page. Sometimes they may contain insufficient information or pictures to convince you that it is the necessary or suitable part for your car. For any questions please do not hesitate to contact us.
Next we take the products off the shelf, take them out of the boxes and take real pictures with them. But most of the pictures are still informative.
The description and technical specifications are subject to change by the manufacturer without notice or may contain errors. We look forward to adding accurate and relevant information